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Thank you for shopping with [YIN ERA ENTERPRISE SDN BHD]. We strive to provide you with the best products and services, and your satisfaction is important to us. If you need to return a product or request a refund, please review our policy below.

  1. Eligibility for Returns and Refunds:

    • Our policy covers returns and refunds for products purchased directly from our website.
    • To be eligible for a return or refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
    • Certain products, such as perishable items, digital downloads, and personalized/customized items, may not be eligible for returns or refunds unless they are defective or damaged.

  2. Return and Refund Process:

    • To initiate a return or refund, please contact our customer support team within [number of days, e.g., 14 days] of receiving your order.
    • Provide your order number, the reason for the return/refund, and any supporting documentation, such as photographs of damaged items.
    • Our customer support team will guide you through the return/refund process and provide you with the necessary instructions.

  3. Return Shipping:

    • If you are eligible for a return or refund, we will provide you with a return shipping label, or alternatively, we may arrange for a pickup of the item from your location.
    • Please ensure that the product is securely packaged to avoid damage during transit.

  4. Inspection and Refund Process:

    • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
    • If the return is approved, we will initiate the refund process.
    • Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
    • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

  5. Non-Returnable and Non-Refundable Items:

    • Certain items are non-returnable and non-refundable, such as gift cards, downloadable software, and clearance/sale items, unless they are defective or damaged.
    • For hygiene reasons, certain products like swimwear, lingerie, or earrings may not be eligible for return or refund unless they are unopened or have a manufacturing defect.

  6. Damaged or Defective Products:

    • In the case of receiving a damaged or defective product, please contact our customer support team immediately.
    • We may request photographs or other evidence of the damage or defect to assess the situation and provide appropriate solutions.

  7. Exchange Policy:

    • If you wish to exchange a product for a different size, color, or variation, please contact our customer support team to check if an exchange is possible.
    • Any price differences between the original and exchanged items may need to be paid or refunded accordingly.

  8. Changes to the Policy:

    • We reserve the right to modify or update this return and refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or require further assistance regarding our return and refund policy, please contact our customer support team. We are here to help you.

Note: This return and refund policy is provided as a general guideline. We recommend reviewing the specific policy displayed on your website to ensure it aligns with your business practices and legal requirements.

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